Who we are?

Robust3D Zone Online Seller (“Robust3D Zone”, “we”, “us”, or “our”) operates this e-commerce store, website, and related platforms (“Services”) to provide customers in the UAE and internationally with high-quality 3DKordo 3D printing filaments and accessories. Our Services include the online store, account login system, shopping cart functionality, saved addresses, payment processing, newsletters, customer support channels, and all tools or features offered through our website. This Privacy Policy explains how we collect, use, process, store, transfer, and disclose your personal information when you visit, create an account, make a purchase, use our Services, or communicate with us. By accessing or using our Services, you acknowledge and consent to the practices described in this Privacy Policy.

1. Legal Framework and Compliance

Robust3D Zone operates in full compliance with UAE Federal Decree Law No. 45 of 2021 on Personal Data Protection (PDPL) and follows all guidelines and requirements issued by the UAE Data Office. In addition, our practices are aligned with international privacy standards, including GDPR principles, and with payment security standards such as PCI-DSS, through certified third-party payment providers. Our operations also comply with the data protection requirements of our shipping partner, Aramex, and other service providers.

2. Personal Information We Collect

We collect personal information that identifies or can reasonably be linked to you. This includes contact information such as your full name, email address, phone number, and billing and shipping addresses, which are necessary to process orders and deliver products. When you create an account, we collect account information including your username, encrypted password, saved addresses, saved cart items, and payment tokens. While we do not store full credit or debit card numbers, we may store tokenized payment information via our secure payment providers. We also collect transaction information such as your order history, items added to the cart, products purchased, and any returns or exchanges requested. Device and usage information is collected automatically and includes your IP address, browser and device type, operating system, pages visited, time spent on the website, and cookies or analytics data. Any communications you send to us, including support inquiries, emails, and chat messages, are also collected to help us provide customer service and maintain effective communication. This information is collected either voluntarily when you interact with the Services or automatically when you use the website.

3. Sources of Personal Information

We obtain personal information directly from you when you create an account, make a purchase, update your profile, or contact us. Additional information is collected automatically through your interactions with our Services, including cookies and tracking technologies. We may also receive information from our service providers, such as payment processors, hosting partners, analytics providers, and shipment services like Aramex, to enable and improve our Services. Furthermore, we may collect data from marketing and advertising partners if you engage with our promotional campaigns outside the website.

4. How We Use Your Personal Information

We use personal information to provide, tailor, and improve the Services. This includes processing payments, fulfilling orders through Aramex, managing your account, saving your cart and preferences, sending order confirmations and updates, handling returns and refunds, and improving the overall user experience. Your information also helps us provide customer support, respond to inquiries, and resolve complaints. We may use personal information to send marketing communications and promotional offers, as well as display retargeted advertisements based on your browsing activity. To ensure security and prevent fraud, we use your data to authenticate accounts, detect unauthorized transactions, and protect our platform from malicious activity. Additionally, your personal information may be used for legal or compliance purposes, including responding to government requests, maintaining records, and enforcing our policies.

5. How We Disclose Personal Information

Your personal information may be disclosed to service providers who perform services on our behalf, including website hosting, payment processing, fraud detection, data analytics, and shipment through Aramex. We may also share limited information with marketing and advertising partners to improve the delivery of promotional content, provided that such information does not include sensitive financial data. Personal information may be disclosed with your consent when necessary to complete a requested service, and in legal or regulatory circumstances, including compliance with UAE law or to protect the rights of our users or company. In the event of a business merger, acquisition, or sale of assets, your personal information may be transferred to the new entity, which will be bound by the same privacy protections. We do not sell your personal information to third parties.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to maintain user sessions, remember cart items and login information, enable secure checkout, perform analytics, and provide personalized content and advertising. While most browsers accept cookies by default, you may choose to disable them; however, disabling cookies may impact functionality and user experience on our website.

7. International Data Transfers

Some personal information may be processed outside the UAE by third-party service providers, including payment processors, hosting partners, and analytics services. When data is transferred internationally, we implement legally recognized safeguards such as contractual clauses to ensure appropriate levels of data protection.

8. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy. Account information is kept for the duration of your account plus seven years after closure to comply with legal obligations. Transaction and order data are retained for seven years for auditing and accounting purposes. Marketing data is maintained until you unsubscribe or after three years of inactivity. Cookies and analytics data are stored for 24 months, and customer support records are retained for three years. Security logs are retained for one year unless required longer for ongoing investigations.

9. Data Security

We implement a range of technical and organizational safeguards to protect your personal information, including SSL encryption, secure payment gateways, limited access controls, encrypted passwords, and regular system audits. While we strive to protect your data, no system can guarantee absolute security, and we recommend not sending sensitive information through unencrypted channels.

10. Your Rights and Choices

Depending on applicable laws, you may have the right to access, correct, or delete your personal information, withdraw consent, restrict processing, request a copy of your data, or opt-out of marketing communications. You can exercise these rights by contacting our support team. We may require verification of your identity prior to fulfilling your request.

11. Children’s Privacy

Our Services are not intended for individuals under 18 years old, and we do not knowingly collect personal information from minors. If a parent or guardian becomes aware that a minor has provided personal information, they may contact us to request deletion.

12. Third-Party Links

Our Services may contain links to third-party websites, platforms, or social media widgets. We are not responsible for the privacy practices, security, or content of these sites, and inclusion of a link does not imply endorsement.

13. Data Breach Notification

In the event of a data breach affecting personal information, we will notify the UAE Data Office as required by law and inform affected users promptly with guidance on mitigation steps.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices or legal requirements. Any material changes will be posted on our website with the updated “Last Updated” date. Continued use of the Services after changes constitutes acceptance of the updated policy.

15. Contact Information

For privacy inquiries, data access requests, or complaints, you may contact us at info@robust3dzone.com with the subject line “PRIVACY REQUEST” or visit our office in Dubai, UAE. You may also contact the UAE Data Office regarding unresolved privacy concerns.