Shipping policy

Shipping Policy – Robust3D Zone Online Seller

1. Order Processing

All orders are processed after successful payment confirmation.
Orders are typically processed within 1–3 business days excluding weekends and public holidays.
During high-demand periods, processing times may be extended.

2. Shipping Coverage

Robust3D Zone currently ships across the United Arab Emirates and selected international destinations, subject to courier availability and customs regulations.

3. Shipping Charges

Shipping charges are calculated at checkout based on:
- Delivery location
- Package weight
- Shipping method selected
Any applicable customs duties, import taxes, or additional local charges for international shipments are the responsibility of the customer.

4. Delivery Timelines

Estimated delivery timelines:

UAE Deliveries: 2–7 business days
International Deliveries: 7–21 business days

Delivery timelines are estimates only and may vary due to:

Customs clearance
Courier delays
Weather conditions
Public holidays
Force majeure events

Robust3D Zone is not liable for delays caused by third-party logistics providers.

5. Order Tracking

Once an order has been dispatched:

Customers will receive shipping confirmation via email or SMS
Tracking details will be shared where available

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Robust3D Zone is not responsible for:

Failed deliveries due to incorrect addresses
Delays caused by incomplete customer information
Additional courier charges resulting from address corrections

If an order is returned due to incorrect details, re-shipping charges may apply.

7. Damaged or Lost Shipments

If an order arrives damaged or appears lost in transit:

Customers must notify the company within 48 hours of delivery or expected delivery date
Supporting photos/videos and order details may be required

For approved cases, Robust3D Zone may provide:

Replacement shipment
Refund
Shipping claim assistance

8. Customs & Import Duties

For international shipments:

Customers are responsible for complying with local import laws
Any customs duties, VAT, taxes, or clearance fees imposed by destination authorities must be paid by the customer

Robust3D Zone is not responsible for customs-related delays or confiscations.